Grab riders unhappy with current flat rate per delivery in view of rising costs of living
As foodies are bracing for a “Blackout” today on news that riders of Grab Food may take a 24-hour day off, Grab Malaysia has clarified that there was no reduction in base fares for their delivery services.
The company said there was a glitch in its system that showed a discrepancy in earnings.
It has admitted that the discrepancy in earnings had sparked calls for the Friday blackout today.
“We have since rectified the issue, and have transferred the shortfall to all affected partners and clarified the matter via our official communication channel to our partners on 21 July.
“We apologise for the inconvenience this may have caused for our partners and would like to encourage our partners to reach out to us via our Facebook, or visit us at Grab Driver Centre & Kiosks (GDC) should they have any further queries,” the statement read.
Unhappy Grab Riders
It was reported that the riders were unhappy with the current flat rate paid per delivery in view of the rising cost of living.
Many claimed they were not compensated fairly for deliveries, especially the ones that take a longer time to complete.
Grab Malaysia, however, reassured all users, including consumers and merchant partners, that the company remains committed to supporting its delivery partner community.
“Over the years we have introduced various efforts to support our delivery partners. These include on-the-job protection with free personal accident coverage and a partnership with EPF to ease contribution and up to 10 per cent additional incentives for those applicable.
“We are also assisting our partners to save on their operational expenses (such as discounts on petrol, vehicle maintenance, daily necessities and more).”
Additionally, it said, Grab Malaysia had introduced multiple promotions and campaigns such as its recently launched GrabUnlimited to help partners.
“The subscription pack with more than 50 different discount vouchers aims to not only increase sales for merchants but also provide more jobs for our delivery partners.
“As always, we want to remind all our delivery partners to be safe while on the road. Should they encounter any issues, please report to the relevant authorities and Grab.
A rider who declined to be identified said he decided to take a day off today as he was worried about repercussions from fellow riders.
“I don’t agree to the strike or boycott or whatever they call it as I am only concerned about putting food on the table, but will work doubly hard after this to cover todayâs loss,” he said.